Nobody knows the people of Wooster, Ohio, better than switchboard operator Vivian Dalton, and she'd be the first to tell you that. She calls it intuition. Her teenage daughter, Charlotte, calls it eavesdropping. Vivian and the other women who work at Bell on East Liberty Street connect lines and lives. They aren't supposed to listen in on conversations, but they do, and they all have opinions on what they hear - especially Vivian. She knows that Mrs. Butler's ungrateful daughter, Maxine, still hasn't thanked her mother for the quilt she made and that Ginny Frazier turned down yet another invitation to go to the A&W with Clyde Walsh.